Q: What is the R-Value of a normal Thermal pane and what would the R-Value be after we have the Crystal Clear process has been completed???? A: Generally speaking, in a standard thermal pane, the R value is in a range of 3.2 to 4.3. The R value of the thermal pane will be restored very close to the original R value of a new unit when the unit is dried out.

 

 

Q: Will window cleaning and cleaning chemicals used on the window (both inside and out) have a harmful effect on your process and the valves you install.

A: No, normal window cleaning will not affect our process. You should however exercise caution when cleaning around the valves and seals. Make sure that you externally flush the valves with clear water. You should try to avoid putting harsh chemicals directly on the valves.

 

 

Q: I currently wash my outdoor windows with a mix of water and vinegar. I first hose down the window, rub with a sponge on an extension pole and then hose down to remove vinegar wash solution. It dries streak free without using the squeegee. Will I damage your filter or cause water to enter valve?

A: The valve is designed to inhibit water droplets from entering the window and it is unlikely that water will get inside. In the event that a little gets in, it will be exhausted. When you use the sponge make sure that you draw the sponge from top to bottom over the valve. The solution that you use will not damage the valve.

 

Q: With the hole drilling and vent installation is there any visible change to the window viewing area?

 A: The access holes are discreetly positioned in the corners of the insulated glass unit and generally out of the way of the main window viewing area. In fact the upper hole and vent are generally covered by blinds or drapes and not seen. The lower hole is generally seen from an oblique angle and again not obvious, unless you go looking for it. Most clients are very happy with the dramatic increase in the main view area once we have removed the condensation and the small access holes and vents almost disappear.

 

 

Q: You claim that your process restores the window's R value. What about windows that had argon gas when new?

A: Indeed we do restore the R value/factor to a window. The logic is straight forward, a window that has water vapor in the interior air space (even if condensation has yet to appear) is full of wet air. Our process replaces the wet air with dry air. Drier air as we all know is a better insulator than wet air; hence the return of R value. With regard to the argon issue, while we concede that argon has many very good qualities (i.e. it deadens sound and has better insulation value that regular air), in our opinion, the argon has been out of a failed window unit for a considerable period of time before condensation formed in the window. So the best that we are able to do is return the R value to what an original air fill window would have been, slightly less than an argon filled window but considerably better that a window filled with wet air.

 

Q: How long does it take (after the service is completed) for your window to be crystal clear? i.e. the healing process ??? and how long are the new streaks going to last or should I be calling back the authorized dealer.

A: This is the most common question. There is no exact answer to how long it takes for a window to clear. There are a three major variables; how large is the window, what is the window orientation to the sun and how much water/moisture is in the window system. It is our experience that most windows are clear when complete the service. However, moisture is still trapped in the silca pellets inside the spacer bar. So a window will most likely present some fog after our process has been applied as the pellets are wicked dry and the moisture is transported out of the window via our "defogger valve". If there is streaking in the window after the process has been applied you should call us back.  Our warranty guarantees that all moisture will be evaporated after 12 weeks. 

 

 

 

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